Welcome to
Data & Detail
Consulting
Data & Detail
Consulting
Please get in touch to book your discovery call via the contacts page,
or call Office 01883 342468 Mobile 07929 295204
or call Office 01883 342468 Mobile 07929 295204
Consulting Services
Would you like an extra client facing team member without the cost of a full time employee with all services on a pay as you go basis? You can work with us for an ad hoc day, or a regular appointment to manage a client or project. We work on a daily, weekly, or monthly basis or by project.
We have an NDA in place with ALL clients
Services Include (but not limited to)
- Outsourced Key Account Management
- Sustainable Travel Policies
- Travel Progrmme Management
- Data Analytics and Reporting
- ESG Policy
- Supplier Relations Management
- Policy Review and Management
- OBT Training and Roll Out
- Change Management & Implementation
- Project Management
- Process Engineering and Mapping
- Operational Strategy
- Programme and Project Management
- Cost Reductions Initiatives
- Communication Strategies
"Just wanted to say thank you again for your help with our projects, you are advancing at 4x the pace.
Great Stuff, we would never have got these off the ground without you"
Project Management Client Financial Services March 2022
Great Stuff, we would never have got these off the ground without you"
Project Management Client Financial Services March 2022
Pay as you go Account Management
Data & Detail began in 2017 offering strategic account management of corporate travel programmes. Our clients are travel management companies looking for a strategic lead for certain customers, corporate clients needing their TMC managed or to outsource their travel manager role. Hiring a full time experienced strategic account manager is expensive. We have flexible packages for all budgets on a pay as you go or contract basis. We send an NDA with every proposal so there is no conflict of interest at any time and your data is always safe and secure.
We appreciate that T&E is a large proportion of a client’s internal spend, and our expertise in managing the travel element is well established.
The world we all knew changed in 2020. The impact of COVID-19 changed the travel landscape for ever. The demand for corporate travel fell as the ability to travel and the government guidelines changed continuously. Travellers got used to a virtual way of working with their clients. In September 2020, during a review of the operational booking process, it was noted an agent spent up to 6 times longer to make a reservation, for the same point of sale fee being paid pre COVID-19.
It has been predicted that it will be 3-5 years before the volumes of 2019 return, and with the advances in technology for remote working the business travel volumes may never recover. Therefore, the need for outsourced quality strategic account management is greater than ever with most TMC’s laying off their most experienced staff in favour of a handful of key people that manage the relationship of their company’s entire portfolio of clients.
During a poll (January 21) 68% of customers said they would look for new suppliers after the pandemic, the main reason for this was “perceived indifference”.
Data & Detail conducted our own survey in Q4 20, of TMC account managers to gauge the time they spent with customers. 80% responded that less than 25% of their working life was spent producing an ROI for their customer. This begs the question, what are the TMC’s paying the other 75% for, and are the clients getting the number of days/ amount / value of account management time they are paying for?
With a pay as you go account management approach, everyone benefits from the partnership. This is the most cost effective, efficient and flexible approach to offer account management to your customers.
Data & Detail began in 2017 offering strategic account management of corporate travel programmes. Our clients are travel management companies looking for a strategic lead for certain customers, corporate clients needing their TMC managed or to outsource their travel manager role. Hiring a full time experienced strategic account manager is expensive. We have flexible packages for all budgets on a pay as you go or contract basis. We send an NDA with every proposal so there is no conflict of interest at any time and your data is always safe and secure.
We appreciate that T&E is a large proportion of a client’s internal spend, and our expertise in managing the travel element is well established.
The world we all knew changed in 2020. The impact of COVID-19 changed the travel landscape for ever. The demand for corporate travel fell as the ability to travel and the government guidelines changed continuously. Travellers got used to a virtual way of working with their clients. In September 2020, during a review of the operational booking process, it was noted an agent spent up to 6 times longer to make a reservation, for the same point of sale fee being paid pre COVID-19.
It has been predicted that it will be 3-5 years before the volumes of 2019 return, and with the advances in technology for remote working the business travel volumes may never recover. Therefore, the need for outsourced quality strategic account management is greater than ever with most TMC’s laying off their most experienced staff in favour of a handful of key people that manage the relationship of their company’s entire portfolio of clients.
During a poll (January 21) 68% of customers said they would look for new suppliers after the pandemic, the main reason for this was “perceived indifference”.
Data & Detail conducted our own survey in Q4 20, of TMC account managers to gauge the time they spent with customers. 80% responded that less than 25% of their working life was spent producing an ROI for their customer. This begs the question, what are the TMC’s paying the other 75% for, and are the clients getting the number of days/ amount / value of account management time they are paying for?
With a pay as you go account management approach, everyone benefits from the partnership. This is the most cost effective, efficient and flexible approach to offer account management to your customers.
Thank you Sue, you were just what we needed when we really needed help. I am so happy we found you and so glad you were able to extend your stay with us. Your travel knowledge is vast and our programme is is much better because of it. Love the way you challenge everything and hold suppliers to account.
Finance Director June 23
Finance Director June 23
Business Travel - Subject Matter Expert
Often asked to speak at industry events, so far this year Sue has been part of a panel discussion about
Please get in touch if you would like assistance or guest speaker at your event.
Often asked to speak at industry events, so far this year Sue has been part of a panel discussion about
- Travel Policy
- Travel Disruption
- What the client wants from their TMC
- Writing sustainable travel policies
Please get in touch if you would like assistance or guest speaker at your event.
" I just wanted to say thank you for everything you do and your ongoing support. Its apparent the account management of our clients is in good hands and its a weight been taken off me, so I do not have to worry.
You are doing a fantastic job - thank you Sue so much"
TMC Customer May 2021
You are doing a fantastic job - thank you Sue so much"
TMC Customer May 2021
Data Analytics and Reporting
Do you have a mountain of data but do not know what to do with it?
Do you need to show the ROI of your product or the productivity of your teams?
Let us help
We can organise and interpret statistical information to tell a meaningful story to present to your key stake holders or use in sales presentations. We can even write the presentation for you, with links to the data for a totally auditable report.
Do you have a mountain of data but do not know what to do with it?
Do you need to show the ROI of your product or the productivity of your teams?
Let us help
We can organise and interpret statistical information to tell a meaningful story to present to your key stake holders or use in sales presentations. We can even write the presentation for you, with links to the data for a totally auditable report.
"OMG, the data is amazing thank you. That would have taken me weeks, now I can concentrate on my presentation and show with confidence what a fabulous year we have had. Thank you again (and again) and see you on screen next quarter."
International Client April 2022
International Client April 2022
" Its's always a delight to work with Sue, she is a dedicated account manager that can see all sides of the program and makes sure each partner / supplier has the best solution moving forward.
She always has time for you and gives valuable advice and support with a smile"
Airline Partner - September 2019
She always has time for you and gives valuable advice and support with a smile"
Airline Partner - September 2019
"Moving to be an independent consultant is a great move as it allows Sue to bring all the expertise to different clients and I think is relatively unique.
As an account director I found her to be extremely responsive and open to innovative ways to reduce costs and change traveller behavior. The client was not the largest yet the service provided and time focused on the account was still superb."
Corporate Customer - Jan 2019
As an account director I found her to be extremely responsive and open to innovative ways to reduce costs and change traveller behavior. The client was not the largest yet the service provided and time focused on the account was still superb."
Corporate Customer - Jan 2019
Wow, I can't believe you got us to such a great online adoption rate with our Concur roll out so quickly. The communication strategy really was the best we have seen and really works. Thank you"
Corporate Customer March 2019
Corporate Customer March 2019
"Sue has super human ability to “get sh*t done, thank you for everything!"
Financial Services Client June 2022
Financial Services Client June 2022